Luxury customer Experience
Workshops
Luxury Selling Skills
Duration: 1 day (7-8 hours)
Price: AED 6000 for a batch of 6-12 participants
One line:
Equip your front line with the art of selling luxury so then can boost their sales figures by winning over customers.
Description:
Delve into the world of luxury sales with an immersive and experiential workshop. From understanding the unique selling points of luxury items to mastering the luxury vocabulary and art of upselling without being pushy, participants will leave with valuable skills to boost their sales figures. Especially focused on luxury retail but can be adapted to other industries and modes of communication: face to face, phone or online chat.
Luxury sales representatives, customer service teams and store managers.
For:
Luxury sales representatives, customer service teams and store managers.
Learning outcome:
-Convey luxury brand values through action
-Confident communications skills
-Ability to build rapport with customers
-Shift from pushy to need satisfaction selling
-Enhanced upselling and cross-selling capabilities.
Business Impact:
Increased sales conversion rates
higher customer retention
Higher average basket size