Customer Experience (CX) Transformation Workshops
Customer Journey Mapping for CX Transformation
Duration: 1 day (7-8 hours)
Price: AED 5500 for a batch of 6-12 participants
One line:
Master the craft of journey mapping to revolutionize your customer experience and drive business transformation.
Description:
This workshop is your gateway to proficiency in Customer Journey Mapping. Participants will be guided step-by-step on how to meticulously audit the current state of their customer's journey, identifying pivotal touchpoints and friction areas. With hands-on exercises, attendees will not only understand the pain points but will also design a future-state journey that promises enhanced user experiences.
Business Strategists, CX/UX Professionals, Product Managers, and Marketing Teams.
For:
Business Strategists, CX/UX Professionals, Product Managers, and Marketing Teams.
Learning outcome:
-Acquire hands-on expertise in current-state journey auditing.
-Master the techniques to envision and map a future-state journey.
-Gain a practical skill set that can be instantly applied for continuous CX improvements.
-Learn to identify, understand, and innovate upon customer friction points.
Business Impact:
Optimized customer experience through actionable insights.
Increased customer satisfaction leading to brand loyalty.
Future-ready strategies ensuring business growth and customer retention.
Certainly! Here's the revised content for a "Cross-Cultural Training" workshop catering to the dual purposes you mentioned: