Customer Experience (CX) Transformation Workshops
Cross-Functional Collaboration for CX Excellence
Duration: 1 (7-8 hours)
Price: AED 5500 for a batch of 6-12 participants
One line:
Struggling to implement a seamless Customer experience? Align your teams, processes and tools around your desired customer journey for smooth execution.
Description:
A prevalent issue for many organisations is that teams operate in isolated verticals, leading to disjointed customer interactions. This workshop is designed to unify cross-functional teams, fostering alignment and collaboration, for a more holistic, horizontal approach that mirrors the customer's journey. Through hands-on exercises and discussions, we'll craft a tailored CX blueprint that ensures seamless experiences at every touchpoint.
Business leaders, managers from various departments (like marketing, sales, operations, and customer service), and any professional involved in shaping the customer journey.
For:
Business leaders, managers from various departments (like marketing, sales, operations, and customer service), and any professional involved in shaping the customer journey.
Learning outcome:
-Cross-functional understanding of the customer journey
-Cross functional collaboration
-Concenus on redesign of interdepartmental processes
-Visual map of CX delivery processes
Business Impact:
Increased customer loyalty
Improved employee satisfaction
Improved customer satisfaction scores
Lower no. of customer complaints
Positive impact on bottom-line results.